Quality & Environmental Protection Policy

Aegean Agency is committed in providing Services which consistently and continuously meet its customers stated and implied needs.
This commitment starts from the Top Management and prevails throughout the Company. The Company aims at safety and environmental excellence.
The Company’s Services shall bear these features and characteristics which can assure the customer that he shall receive:

 THE RIGHT SERVICE
 AT THE RIGHT TIME
 AT A RIGHT PRICE

To achieve this, the company is committed in:

 Meeting customer requirements as defined in the relevant offers and agreements adopting a practive approach concerning their need.
 Ensuring that the risks and opportunities that can affect conformity of services are determined, addressed and effectively dealt with
 Ensure that quality policy and quality objectives are established for the MS and are compatible with the context and strategic direction of the company. Quality Objectives have been set and are maintained as part of the MS internal auditing, monitoring and management review process in order to enhance customer satisfaction;
 Promote the use of a process approach and risk based thinking;
 Developing and implementing controlled processes.
 Continual improvement of its Management System and its Operating Practices in a search for better productivity, efficiency and service performance.
 Complying with the requirements of ISO 9001:2015 and ISO 14001:2015, the applicable legal requirements and any other requirements to which the Company subscribes and relate to its environmental aspects.
 Establishing and communicating measurable & consistent objectives and performance targets to company employees.
 Ensuring that each customer is treated as a unique entity, receiving a highly personalised service focused on the customer’s individual needs.
Ensuring that the Company’s Human Resources are aware of, and feel responsible for, meeting the customers’ needs and fulfilling the requirements for the quality of the service/product provided

 
 Ensuring that the Company’s Human Resources are aware of, and feel responsible for, meeting the customers’ needs and fulfilling the requirements for the quality of the service/product provided.
 Ensuring that the Company’s employees are aware of the importance of conformity with the environmental policy and procedures and with the requirements of the environmental management system.
 Providing adequate resources and training to support the effective and efficient implementation of the Company’s “Management System”.
 Ensure that the resources needed for the effective MS implementation are available; developing employee skills and increasing their contribution through effective training;
 Engage, direct and support employees to contribute to the effectiveness of the MS;
 Communicating the importance of effective MS and of conforming with MS requirements
 Promote Environmental excellence.
 Provide a framework for managing waste in accordance with the applicable legislative and regulatory requirements.
 Set the framework for familiarising all company personnel with this policy